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Bristow & Sutor wins Silver at UK Digital Experience Awards
Bristow & Sutor and Palladium Digital have been named as runners-up in the Digital Change & Transformation category at DXA’20.
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Highlighting female enforcement agent success
Traditionally, the public image of an Enforcement Agent (formerly bailiff) was exclusively male, but an increasing number of women are now entering the industry; often achieving fantastic collection rates and carving out successful long-term careers.
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Bristow & Sutor set to support Transport for London
Bristow & Sutor is excited to announce that they are now working with Transport for London (TfL). Since May 1st, 2020, Bristow & Sutor has been collecting unpaid Penalty Charge Notices at warrant stage for all road charging schemes and also traffic enforcement contraventions.
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Using Behavioural Science
People are the most crucial part of our business, but technology helps us do our job as effectively as we can. As technology evolves, so do we, both as humans and as employees. When harmonious, personal development and technological advancement can improve overall performance in both anticipated and unexpected ways. The coronavirus pandemic has placed increased importance on technological capabilities, as well as justifying the preparedness and investment that many businesses had previously made in this area.
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Continuing to Prove Enforcement Effectiveness
In 2019, Bristow & Sutor successfully remitted £88m to its clients, enough to invest in training for over 1250 new nurses. With high collection rates and low complaints, the results speak for themselves, the debt recovery process is effective when handled and held to a high standard.
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Ahead of the curve on body cameras
The recent announcement by the Ministry of Justice (MoJ) that Enforcement Agents will be required to wear body cameras to record interactions with debtors shouldn’t come as a surprise to those in the profession. We made a decision some time ago for all our Enforcement Agents, all of whom are directly employed by Bristow & Sutor, should wear them. Given the insight we’ve gathered about their use since we introduced them, we’re convinced of the benefits.
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Vulnerability in the Enforcement Industry
Vulnerability in the Enforcement industry: Bristow & Sutor CEO, Andy Rose, discusses the topic of vulnerability and some of the issues within the profession and what we are doing to overcome them.
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Bristow & Sutor animation explains changes to collections process
Bristow & Sutor, one of the UK’s leading players specialising in debt recovery, based in Washford, Redditch, recently shared a video entitled, The impact of COVID-19 on the collection process, at last month’s IRRV member conference. They have now made this animation available for anyone to view via the company website and social pages, so that clients, customers and the general public can also be reassured by the safe, fair and transparent methods taking place across the industry.
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Salford City Council extends Bristow & Sutor partnership
Salford City Council (SCC) has renewed its relationship with Bristow & Sutor for the provision of enforcement services. This new contract, which lasts until at least September 2023, was awarded after a formal tender process and predominantly targets the acquisition of outstanding parking debts, Council Tax and National Non-Domestic Rates (NNDR).
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Bristow & Sutor continue success in North West
Bristow & Sutor is one of the UK’s leading players specialising in debt recovery and has over 42 years’ experience in the collection of local council tax, non-domestic rates and unpaid Penalty Charge Notices (PCNs). The company has a strong track record of supporting clients in the North West of England and recently expanded their portfolio in the region, securing new contracts with both Manchester City Council and Warrington Borough Council.