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Health & Wellbeing
At Bristow & Sutor, one of our key commitments is to be sensitive to those who we seek to recover money from, by aiding and directing them towards free, third party advice and offering our own support and advice where appropriate. This approach has been more important than ever during the onset of COVID-19, as many people find themselves in unique circumstances, facing financial uncertainty and putting a strain on their mental health.
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Parking Enforcement and the Return to the High Street
At Bristow & Sutor, we believe that business within the civil enforcement industry should continue to operate as much as possible – using the same sensitivity that all recovery cases should be handled with. Our first leading the way blog suggested that with a sensitive and pragmatic attitude applied, there is no reason why debt recovery responses cannot continue to succeed at this time. As the weeks have progressed and now that the high street is gradually beginning to re-open, this is more important than ever.
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The Benefits of CPD during Furlough
As Bristow & Sutor directly employs its staff, all Enforcement Agents (EAs) have been furloughed during the COVID-19 lockdown. In addition to the job security benefits this provides, Bristow & Sutor has ensured furloughed EAs maintain access to continuous professional development (CPD) initiatives, for the benefit of the employee, the company and for customers.
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Technology and Transformation
At Bristow & Sutor, thanks to our ongoing investment in innovative technology systems and software development, we were prepared to remain operational and contactable with minimal disruption to customer service during the coronavirus lockdown. Portals, apps, emails, telephone lines and debt recovery tools have remained entirely accessible for debtors and we have continued to engage with clients and customers throughout this time.
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The Return to Enforcement Survey Results
As part of our ongoing commitment to insight and data-led solutions, Bristow & Sutor recently devised two surveys and sent them to local authorities who engage with PCN and Revenues services, respectively. The objective was to determine the thoughts and feelings around re-introducing enforcement and if new requirements were being considered to reflect the current situation. We have gained significant insight from the responses acquired and can now share these findings.
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Training for Success
16 years ago, I began my career with Bristow & Sutor as a Client Liaison Officer before becoming a Recovery Officer.
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Route Optimisation
At Bristow & Sutor, our ongoing investment in technology has continued to improve the efficiency and quality of our day-to-day operations. We were recently recognised for the advancements we have made with a Silver Award at DCXA’20, in partnership with Palladium Digital. Our ongoing work with Palladium Digital regarding digital transformation and change has now led to another key milestone, as we begin to roll-out an optimised routing system from the end of this month.
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A Day in the Life of an Enforcement Agent
Over to Bryan… In an industry that is often misrepresented, Bristow & Sutor is leading the way with ethical enforcement and helping to break stereotypes about enforcement agents, by creating an environment where professionalism and honesty is integral.
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Resuming Recruitment
Bristow & Sutor has resumed recruitment activity and is currently hiring for Enforcement Agents (EAs), Collection Officers and several ad hoc roles within the business. This is a significant step in our ‘business as usual’ approach and has been made possible thanks to our direct model of employment, our ongoing investment in technology and our commitment to training. Collections and enforcement agencies have been on the front-line of businesses affected by social distancing measures, but with Government legislation allowing visits to resume next month, growth has remained an integral part of our future strategy.
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What we have learned from Webinars
At Bristow & Sutor, thanks to our ongoing investment in innovative technology systems and software development, we were prepared to remain operational and contactable with minimal disruption to customer service during the coronavirus lockdown. Portals, apps, emails, telephone lines and debt recovery tools have remained entirely accessible for debtors and we have continued to engage with clients and customers throughout this time.