Why Credit Style?
In the first part of our brand-new blog series, we explain how Credit Style operates and why a can-do culture has a positive impact on debt recovery operations.
At Credit Style, we always maintain a customer focus and offer more flexible systems than the industry norm. We believe approaching debt recovery in this way increases client satisfaction and ultimately delivers better results. As such, we are proud to see our reputation for hard work and strong performance is continuing to grow.
Our experienced team of collectors and credit management professionals regularly help businesses recover funds, taking away a time-consuming but essential task so they may focus on their own business priorities. By establishing the common issues that are preventing payments taking place, we quickly increase our chances of resolving cases directly without additional client involvement.
Every situation is unique
Providing a bespoke process should never be underestimated or taken for granted. Every company is different, so we never adopt a one-size-fits-all approach. This influences every element of our service, from when and how we engage, to the technology we implement. In regards to our real-time case management portal, information can be provided routinely or on-demand and, thanks to an in-house team of software developers, we design and build individualised reports that are unique to every client. This ensures the insight we deliver goes beyond simple data collection and is streamlined into valuable and useful information.
All good processes need escalation points and we have seen time and again that fresh communication by a third party achieves the level of attention and co-operation that has prevented an ongoing situation from being resolved. When customers refuse to co-operate, our in-house legal team can issue county court proceedings and advise on next steps. A lot of our success is down to working with clients to establish their current processes and suggesting when to introduce our own services, so that future activity is best placed to make maximum impact. What we do and how we do it is always built around the wants and needs of each individual client.
Specialist service provision
The foundation of Credit Style success is built on four main pillars of experience. Firstly, our pre-legal collection services are directly tailored to reflect each client’s treatment strategies. The longer a debt is left unpaid the harder it is to obtain, so we advise accounts that are greater than 30 days overdue are referred to us. The despatch of a Solicitors Letter Before Action can be required and our in-house collections team go beyond this by conducting telephone collection activity, which often accelerates payment and avoids the need for legal proceedings. Any sales ledger clean-up process is commenced gently in order to remove barriers to payment.
Up to date customer-centric knowledge is critical prior to issuing any form of legal action and as such we have developed a field visit recovery solution. Adopting this mediatory approach ensures every conceivable settlement option is explored before court action is commenced. CST LAW is available when the only way to recover monies owed is through legal action. Our in-house legal team comprises of highly experienced lawyers who remain available for full defence management services, ensuring cases are managed to a full and final conclusion.
Finally, we have developed a specialist motor finance collection team that specialise in debt remediation. Working with customers is extremely successful in avoiding litigation and repossession by negotiating settlements. We believe collaborating and agreeing a way forward with customers avoids expensive Return of Goods Orders and has proven to be more attentive to most customer’s needs.
High standards and accountability
We understand that listening to clients and customers is fundamental to our growth. Feedback, both positive and negative, is always taken on board at Credit Style, as that is the only way to refine our methods and improve performance. We treat all expressions of dissatisfaction from clients and their customers seriously and have a clearly defined complaints process. This all helps to influence our ongoing training initiatives too, which remain a fundamental component of our business and benefit the internal progression of our staff.
Key elements of our quality and compliance systems are certified to ISO standards and we hold a consumer credit license regulated by the Financial Conduct Authority for agreements formed under the Consumer Credit Act. We are also authorised and regulated by the Solicitors Regulation Authority and remain members of both the Civil Court Users Association and the Credit Services Association.