We demonstrate our commitment to service delivery by securing external oversight.
Effective debt resolution relies on the highest quality procedures and governance practices. At Credit Style, we continually refine our approach by forming strong strategic partnerships, working closely with our industry bodies, and pursuing accreditation to the highest available standards.
Quality and Compliance
We are proud to represent a broad range of clients, sectors and industries, and we appreciate that your reputation is an immeasurably valuable asset which needs to be diligently protected.
Our quality and compliance systems ensure we maintain the right balance between results and customer service. Where necessary, these systems incorporate industry or statutory regulations aligned with your internal compliance systems, with reporting and evidence where required.
Key elements of our quality and compliance systems are certified to ISO standards, and we hold a consumer credit license regulated by the Financial Conduct Authority (FCA) for agreements formed under the Consumer Credit Act. We are also authorised and regulated by the Solicitors Regulation Authority (SRA) in the conduct of litigation services through CST Law. We are members of the Civil Court Users Association and the Credit Services Association and have adopted their code of practice to set the minimum standards we work to achieve and maintain.
High standards and accountability
We understand that listening to clients and customers is fundamental to our growth. Feedback, both positive and negative, is always taken on board at Credit Style, as that is the only way to refine our methods and improve performance. We treat all expressions of dissatisfaction from clients and their customers seriously and have a clearly defined complaints process. This all helps to influence our ongoing training initiatives too, which remain a fundamental component of our business and benefit the internal progression of our staff.
