We are changing the face
of debt resolution.

We recognise the important role we take as intermediary between our clients and their customers to resolve challenging debt situations. Of equal importance is the way in which we conduct our business – ensuring our approach is always both sensitive to customers and in the best interest of clients.

Susan Ring

Group Chief Operating Officer

Ethically focused

Recognising and engaging with vulnerable customers

We appreciate that there will be instances where some customers are in vulnerable circumstances and may require extra support. All our customer-facing colleagues are fully trained to identify and deal with vulnerable situations in an ethical, respectful and compassionate way.

As an FCA-regulated business, we are proud to work to the standards of the Consumer Duty, working to provide good customer outcomes to all those whose debts we act to resolve, particularly where those customers may be experiencing vulnerability. We continually monitor our customer data to identify and address opportunities for improvement, ensuring our clients’ compliance with the Duty at all stages of the resolution process.

CS Redefining Client And Customer Engagement

Ethically focused

Leading the conversation on sustainable solutions to financial challenges

We are committed to providing sustainable solutions to help both the community and our customers avoid the cycle of debt. Financial education and access to suitable support frameworks play a significant role in achieving this.

Through our corporate partnership with The Money Charity, we’ve been able to help deliver financial wellbeing and literacy education to young people and adults across the UK. Our support has funded workshops, reaching more than 1,250 participants in schools and adult communities.

Collaborating with external agencies, we ensure our customers have access to suitable support frameworks. For example, our partnership with The Money Adviser Network allows us to refer customers for immediate call back from a debt adviser. And, as national members of the Money Advice Liaison Group we have a strong voice in the sector – advocating for effective and progressive debt resolution services.

Learn more about the Money Charity

"Bristow & Sutor Group’s funding commitment plays a significant role in helping us to continue offering high-quality, independent and impartial Financial Education and Financial Wellbeing training to all sorts of people, particularly those who might not otherwise be able to access this sort of opportunity."

Michelle Highman,
CEO, The Money Charity

Ethically focused

ESG woven through the fibre of our business

A strong ESG commitment is critical to the long-term success of our stakeholders. We have embedded ESG within our purpose, vision, mission and strategy to ensure that it’s given its rightful place in helping us build a successful and sustainable business – a business that creates value for our stakeholders and is sensitive to the environment we operate in and to individual customer circumstances.

We recognise our corporate responsibility to provide for a more sustainable future by raising awareness of ESG challenges, mitigating negative impacts, and driving positive change in the local and national community. While we have always taken an ethical approach to our work, we have embraced ESG as a methodology to embed sustainability as a core driver of our future success, and central to our purpose of ‘Changing the face of debt resolution’

Download our ESG report

Our services

Credit Style provide effective end-to-end debt resolution services for B2B and B2C clients across a broad range of sectors and debt types.

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We are digital by default

Credit Style embrace the latest digital technologies and deep analytical insights to enhance our operational and collection performance, and redefine and enhance customer experience.

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