We are changing the face
of debt resolution.

We lead the industry with award-winning, innovative communication, contact and payment methods – ensuring that at every stage in the debt resolution process, we connect better with our customers and collect better for our clients.

The expertise we’ve built up informs and translates into carefully considered collection strategies. Efficiently delivered to provide flexibility, simplicity and ease of use for customers, these strategies continue to drive optimum results for clients.

Richard Sutor

Chief Performance Officer

Efficiently delivered

Superior collection performance

Credit Style maintains exceptional client retention across all debt types. We achieve this through an unparalleled commitment to service excellence, by protecting the integrity of clients’ brands, and with a recognised track record of superior collection performance that delivers exceptional results for our clients.

As trusted intermediaries between our clients and their customers, we continue to lead the way in successful debt resolution, significantly outperforming the market in our collection rates while ensuring we remain sensitive to customers’ situations, placing social responsibility and customer welfare at the centre of everything we do.

Credit Style are digital by default. Operational and collection performance is amplified by the latest technologies, data analytics and insights, integrated behavioural science and propensity to pay models that drive efficiencies, reduce complexity, maximise customer engagement, and create optimal resolution strategies. Put simply, we connect better to collect better.

Efficiently delivered

Redefining client and customer engagement

Credit Style utilise over 18 years industry experience to deliver a recovery process that will maximise collection using ethical, fair, supportive, consistent and proportionate means, whilst ensuring we identify the right and necessary balance between dealing sensitively with those customers in genuine financial difficulty, and utilising a range of recovery methods with the small proportion of customers who have the means to pay but fail to do so.

We are firm believers that if we connect better, we collect better. To support this approach, our ongoing investment in technology, data capture and communication has continued to improve the efficiency and quality of our operations. Using data enrichment and customer insights during case ingestion allows us to apply optimal recovery strategies for each customer for faster and better collection at an earlier stage.

Efficiently delivered

Multi-channel contact and frictionless payments

We work with partners and experts in behavioural science to identify the best ways to communicate with customers, adopting new channels and innovative communication techniques to make connections count and count earlier in the debt recovery process. We support communication strategies with customer tracing to ensure we have the correct customer contact details, improving the effectiveness of case management and the recovery process.

Credit Style leads in the debt resolution space with innovative, frictionless contact and payment methods for its customers. We understand that connecting better with our customers allows us to collect better, maximising collection performance for our clients. Equally, research informs us that customers prefer to self-serve, managing their payment securely without speaking to someone on the ground.

With an increasing number of secure ways to make online payments, we have also made it easier for customers to settle their debts, introducing Apple Pay and Google Pay alongside traditional card payments.

Our services

Credit Style provide effective end-to-end debt resolution services for B2B and B2C clients across a broad range of sectors and debt types.

Explore our services

We are digital by default

Credit Style embrace the latest digital technologies and deep analytical insights to enhance our operational and collection performance, and redefine and enhance customer experience.

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